At Camelaa, we are committed to delivering your glass wall art with exceptional care, precision, and professionalism. Each piece is crafted to order and packaged securely to ensure it arrives in perfect condition, no matter where you are in the world.

Processing Time

• All standard orders are handmade and require 3–7 business days for preparation before shipment.
• Custom-made and personalized designs may require additional production time depending on complexity. We will provide an estimated timeline during the order process.

Worldwide Shipping

• We offer insured worldwide shipping to all major regions, including North America, Europe, the Middle East, Asia, and Oceania.
• Shipping costs are calculated at checkout based on your location and the size/weight of the artwork.
• Tracking information will be provided once your order has been dispatched.

Packaging & Safety

• Every glass artwork is packaged using premium protective materials, including foam edges, impact-resistant layers, and reinforced boxes.
• Fragile handling labels and secure sealing ensure your art arrives safely.

Estimated Delivery Times

Delivery times vary by destination:

• USA & Canada: 5–10 business days
• Europe & UK: 3–7 business days
• Gulf Countries & Middle East: 4–9 business days
• Asia & Oceania: 7–14 business days

Please note: Customs clearance may cause additional delays beyond our control.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import taxes, or duties charged by your country’s regulations.

• These costs are the responsibility of the customer.
• Camelaa is not responsible for delays caused by customs authorities.

Order Tracking

Once your order ships, you will receive a confirmation email with:

• Tracking number
• Carrier information
• Live tracking link

You can follow your package every step of the way.

Damaged or Lost Packages

If your artwork arrives damaged or is lost in transit:

• Contact us within 48 hours with photos and your order number.
• We will quickly arrange a replacement or refund, depending on the situation.
• All shipments are insured for customer peace of mind.

Incorrect Address Information

Please ensure your shipping details are accurate. Camelaa is not responsible for delivery issues due to incomplete or incorrect addresses.

Contact Us

For any questions about your order, delivery times, or special shipping requests, feel free to contact our support team:
Email: [email protected]