Terms and Conditions
By using the Camelaa website (hereinafter referred to as [Website Address]) or by shopping through our site, you agree to all the terms and conditions detailed below. These terms regulate the use of our site, the purchase of our products, and our mutual rights and obligations within a legal framework. Please read this text carefully.
1. Use of the Website
Acceptance: Your access to our site, browsing on it, and using it in any way means that you accept these Terms and Conditions in advance, unconditionally and without reservation. If you do not accept any provision of these terms, please do not use our site.
Changes: Camelaa reserves the right to amend these Terms and Conditions at any time, entirely at its own discretion and without prior notice. Any changes made shall enter into force immediately upon publication on our site and shall be binding. Since continued use of the site means acceptance of the current terms, we recommend that you check this page regularly.
Access: We make maximum effort to ensure uninterrupted and trouble-free access to our site. However, access may be temporarily interrupted or suspended due to technical issues, planned or unplanned maintenance work, system updates, or reasons arising from internet infrastructure. Camelaa cannot be held responsible for such situations.
Intellectual Property Rights: All content on our site, including but not limited to designs, logos, images, texts, graphics, software, videos, and all other materials, belongs to Camelaa and is protected by trademarks registered with the Turkish Patent and Trademark Office, as well as international copyright, trademark, and other intellectual property laws. Copying, reproducing, distributing, publishing, modifying, or using any of this content for any commercial purpose without Camelaa’s written and explicit permission is strictly prohibited and may result in legal consequences.
User Responsibilities: While using our site, you undertake to act in accordance with the laws of the Republic of Türkiye, general moral rules, principles of good faith, and honesty. You must refrain from any behavior that may disrupt the operation of our site, endanger system security, send spam, upload viruses or malicious software, negatively affect the experience of other users, or constitute any illegal activity. In case of non-compliance with these rules, Camelaa reserves the right to suspend or terminate your account or pursue legal action.
2. Products and Orders
Product Information: Product information on our site (prices, detailed descriptions, images, size charts, etc.) is kept as accurate and up to date as possible. However, in rare cases, there may be technical or typographical errors, omissions, or situations requiring updates to product details. Camelaa reserves the right to correct such errors, remedy deficiencies, and cancel orders containing incorrect information. In such cases, you will be informed immediately.
Stock Status: The stock status of our products is continuously updated with current inventory data. However, due to multiple users placing orders simultaneously or technical issues, it may rarely occur that a product you ordered is out of stock. In such a case, you will be informed as soon as possible, and alternative product options or a full refund of the amount paid will be offered in line with your preference.
Prices: All product prices stated on our site are in Turkish Lira (TRY) and include the applicable VAT (Value Added Tax). Shipping fees are not included in the product price and are reflected separately in your cart during the payment stage. Camelaa reserves the right to change product prices at its own discretion and without prior notice. However, the prices valid at the time you place your order will apply.
Order Placement: Your order becomes final by following the step-by-step instructions on our site and successfully completing all payment steps. Your order will not be processed and products will not be shipped until payment approval is received by Camelaa’s systems. Once the payment process is successfully completed, your order is deemed approved and the relevant processes are initiated.
3. Delivery and Returns
Delivery Time and Conditions: The delivery time of your orders, shipping conditions, and related details are explained in detail on our “Delivery Information” page. The periods and conditions specified on this page constitute an integral part of this agreement.
Right of Withdrawal and Return Policy: You have the right to return the products you purchased or exchange them for another product. The exercise of these rights, legal periods, return/exchange conditions, and related processes are detailed on our “Return and Exchange Policy” page. Before exercising your right of withdrawal and when making return/exchange requests, we recommend that you carefully read this policy and follow the specified steps to avoid any inconvenience.
4. Privacy and Data Security
Privacy Policy: For detailed information and our commitments regarding the collection, use, storage, and protection of your personal data, please visit our “Privacy Policy” page. Your privacy is a top priority for Camelaa, and all data processing activities are carried out transparently in accordance with the Republic of Türkiye’s Law No. 6698 on the Protection of Personal Data (KVKK).
Secure Payment: All credit card transactions carried out through our site are processed via independent and secure payment infrastructures protected by the latest SSL (Secure Socket Layer) encryption technologies. Your credit card information is never recorded, stored, or retained by Camelaa. Your financial information is transmitted securely directly to the relevant banks and payment institutions.
5. Disclaimer and Limitations of Liability
Camelaa does not guarantee that the website will be uninterrupted, error-free, or free of viruses. Due to the nature of information transmission on the internet, it does not accept responsibility for possible technical failures or security vulnerabilities.
While maximum care is taken regarding the accuracy and completeness of the information provided through our site (product descriptions, images, etc.), no guarantee is given as to the absolute accuracy or completeness of such information.
Camelaa cannot be held liable for any direct, indirect, incidental, or special damages (including but not limited to loss of profit, loss of data, or business interruption) arising from the use or inability to use our site, reliance on the information on our site, or any errors.
6. Resolution of Disputes
In the resolution of any disputes arising from these Terms and Conditions, the laws of the Republic of Türkiye shall apply, and within the relevant monetary limits, Consumer Arbitration Committees shall be authorized, and in cases exceeding these limits, the Courts and Enforcement Offices of Mersin shall have jurisdiction.
7. Contact
If you have any questions, feedback, or concerns regarding our Terms and Conditions, please feel free to contact us via our e-mail address [Contact E-mail Address] or our phone number [Phone Number]. Our team will be happy to assist you.